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Did you buy an item from Kitely Market for delivery to another grid, but didn't get the itemorder? This section will help you get your purchase.
The Delivery Status is Delivered
First, did the website tell you that the item order was delivered? After the item order has been delivered, the Order Page will say "Delivered on <date>". For example:
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If the delivery status is different than this then the item hasn't actually been delivered to your avatar yet.
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Assuming that the delivery status is indeed "Delivered": the item order should have appeared in your inventory, either in the folder Objects or in the folder My Suitcase > Objects. The order item will be called "Kitely Market Order XXXXXXXXXXXXX". Do you see the that item there?
If you don't see the item then restart your viewer. Sometimes regions don't tell the viewer that a new item has been added to the inventory, and in that case restarting the viewer makes the item appear. This happens in regions that run older versions of OpenSim, or when messages are dropped due to lag.
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If the item doesn't appear after restarting the viewer then check with a different viewer. It's possible that the viewer has cached your inventory, and won't update it to show the new item.
The Delivery Status is Ready to Deliver
If the website doesn’t tell you that the order has been delivered but it does say that it is "Ready to deliver (click on the IM)" then that means that the order hasn't actually been delivered to the specified avatar yet because our system is still waiting for someone to click the link in the IM our system sent that avatar in order to complete the delivery process. For example:
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If you’re seeing this delivery status then please follow these instructions in order to complete the delivery process:
Make sure that the specified avatar is online in a region that belongs to its home grid then press the Resend IM link on your Kitely Market order page. For example, if your order was bought for the Oren Hurvitz avatar that belongs to OSGrid (as depicted in the picture above) then you’ll need to ensure that the Oren Hurvitz avatar that belongs to OSGrid is currently logged into a region on OSGrid and only then click the Resend IM link.
If you completed Step 1 but that avatar still didn’t get the IM from our marketplace then use Firestorm to log that avatar into a region on its home grid and make sure that the following option in the Firestorm viewer is disabled: Viewer > Preferences > Privacy > "Only Friends and Groups can IM me". If this option was enabled then please disable it and then click the OK button in the viewer to apply the change. Once that's done, click the Resend IM link on your Kitely Market order page again.
If you completed Step 2 but the specified avatar still didn’t get the IM from our marketplace then open the viewer World Map, search for "grid.kitely.com:8002:Kitely Welcome Center" then teleport to that location on the Kitely grid. Once the avatar has completed rezzing that world click the Resend IM link on your Kitely Market order page again.
Once the specified avatar gets the IM from our marketplace it will need to click the link it contains in order to complete the delivery process.
Help Forum
If you still can't see your item then ask for help in this support forum: Using Kitely Market with Other Grids. Alternatively, email Kitely privately at contact@kitely.com.