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Did you buy an item from Kitely Market for delivery to another grid, but didn't get the order? This section will help you get your purchase.
The
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First, did the website tell you that the order was delivered? After the order has been delivered, the Order Page will say "Delivered on <date>". For example:
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Assuming that the delivery status is indeed "Delivered": the first thing you need to check is the delivery status. The delivery status is displayed in the order page, and it’s usually either “Delivered” or “Ready to deliver”. The sections below explain what you should do in each case.
Delivery Status: “Delivered”
If the delivery status is “Delivered” then the order was successfully delivered to your grid. Here’s how this looks in the order page:
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The order should have appeared in your inventory, either in the folder Objects or in the folder My Suitcase > Objects. The order item will be called "Kitely Market Order XXXXXXXXXXXXX". Do you see that item there?
If you don't see the item then check the Bought For line (see the screenshot above). When delivering to another grid (that isn’t Kitely), this line should include a grid name. In the example above, the grid name is “OSGrid”. If the “Bought For” line doesn’t contain a grid name then you have accidentally delivered the item to your Kitely avatar, instead of to the avatar on the foreign grid. In this case, contact Kitely support (see the links at the bottom of this page).
If you delivered the order to the correct avatar, but you still don't see the item, then restart your viewer. Sometimes regions don't tell the viewer that a new item has been added to the inventory, and in that case restarting the viewer makes the item appear. This happens in regions that run older versions of OpenSim, or when messages are dropped due to lag.
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If the item doesn't appear after restarting the viewer then check with a different viewer. It's possible that the viewer has cached your inventory, and won't update it to show the new item.
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Delivery Status
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: “Ready to
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deliver”
If the website doesn’t tell you that the order has been delivered but it does say that it is "Ready delivery status is “Ready to deliver (click on the IM)" then that means that the order hasn't actually been delivered to the specified avatar yet because our system is still waiting for someone to click on the link in the IM our system sent that avatar in order to complete the delivery process. For examplethat we sent to the receiving avatar. Here’s how this looks in the order page:
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If you’re seeing this delivery status then please follow these instructions in order to complete the delivery process:
Make sure that the specified avatar is online in a region that belongs to its home grid, and then press click the Resend IM link on your Kitely Market order page(see the screenshot above). For example, if your order was bought for the Oren Hurvitz avatar called “Oren Hurvitz” that belongs to OSGrid (as depicted shown in the picture abovescreenshot) then you’ll need to ensure that the Oren Hurvitz avatar that belongs to OSGrid make sure that this avatar is currently logged into a region on OSGrid and only then click the . Once you have done so, click on Resend IM link.
If you completed Step 1 but that the avatar still didn’t get the IM from our marketplace then use Firestorm to log that avatar into a region on its home grid and make sure that the following option in the Firestorm viewer is disabled: Viewer > Preferences > Privacy > "Only Friends and Groups can IM me". If this option is already disabled then proceed to Step 3. But if this option was is enabled then please disable it, and then click the OK button in the viewer to apply the change. Once that's done, click the Resend IM link on your Kitely Market order page again.
If you completed Step 2 but the specified avatar still didn’t get the IM from our marketplace then open the viewer then try having the avatar in the Kitely grid (instead of the avatar’s home grid). Open the viewer’s World Map, search for "grid.kitely.com:8002:Kitely Welcome Center" then , and teleport to that location on the Kitely gridworld. Once the avatar has completed rezzing that world finished teleporting into this world, click the Resend IM link on your Kitely Market order page againagain.
If the avatar still didn’t get the IM then contact support (see the links at the bottom of this page).
Once the specified avatar gets the IM from our marketplace it will , you need to click on the link it contains in the IM in order to complete the delivery process.
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