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Overview

Kitely Market can deliver items to other OpenSim grids, as long as those grids support the Hypergrid.

(It's also possible to deliver to non-Hypergrid grids, with some additional work. For details, see How To Enable Kitely Market in Non-Hypergrid Grids.)

If you're a grid owner, learn how to add your grid as a delivery option.

Troubleshooting Delivery Problems

Did you buy an item from Kitely Market for delivery to another grid, but didn't get the item? This section will help you get your purchase.

First, did the website tell you that the item was delivered? After the item has been delivered, the Order Page will say "Delivered on <date>". For example:

If the delivery status is different than this then the item hasn't actually been delivered to your avatar yet.

Assuming that the delivery status is indeed "Delivered": the item should have appeared in your inventory, either in the folder Objects or in the folder My Suitcase > Objects. The item will be called "Kitely Market Order XXXXXXXXXXXXX". Do you see the item there?

If you don't see the item then restart your viewer. Sometimes regions don't tell the viewer that a new item has been added to the inventory, and in that case restarting the viewer makes the item appear. This happens in regions that run older versions of OpenSim, or when messages are dropped due to lag.

One particular error that you might see in the viewer is: "Can't find item to give. Nothing given." This happens in regions that run versions of OpenSim earlier than 0.7.6 Release (this includes 0.7.6 Dev). The item did get added to your inventory, but you can't see it until you restart the viewer. If you see this error then you should update your simulator to OpenSim 0.7.6 Release or newer. If you don't control the simulator then please contact the simulator's owner (or the grid owner) and ask them to upgrade. You can still get deliveries from Kitely Market even if they don't upgrade, but you'll have to restart your viewer after each delivery in order to see the item.

If the item doesn't appear after restarting the viewer then check with a different viewer. It's possible that the viewer has cached your inventory, and won't update it to show the new item.

Help Forum

If you still can't see your item then ask for help in this support forum: Using Kitely Market with Other Grids. Alternatively, email Kitely privately at contact@kitely.com.

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