This feature allows Kitely Market merchants to select orders that were originally delivered to avatars on another grid, and redeliver them to Kitely avatars.
This feature is intended to be used when a grid shuts down. When that happens the grid's users lose their inventory, including their Kitely Market purchases. By using this feature the merchant allows her customers to get back their Kitely Market purchases, using their Kitely avatar.
It is completely up to the merchant to decide whether to use this feature or not. They might use it if they’re contacted by someone who had an avatar on the now closed grid, and transfer only that avatar’s orders. Alternatively, if a merchant hears that a grid has closed, they might decide to transfer all of the purchases that were delivered to any avatar on that grid. Lastly, the merchant can decide that they would rather handle such cases in other ways and not use this feature at all.
How it Works
If you are a merchant in Kitely Market:
1. Go to your store's Sales History page.
2. Find a sale that was made to the avatar for whom you want to transfer the orders. You can either browse through your purchases using the arrow buttons, or search by avatar name.
3. Select Transfer from the Action menu.
You will be shown the following dialog:
Once you click the "Transfer" button, Kitely Market will redeliver all of the selected orders to the inventory(ies) of the Kitely avatar(s).
The Kitely avatar that receives each transferred order is the one belonging to the Kitely user that had originally made the purchase. Since customers must create a Kitely account in order to purchase from Kitely Market, every order (even orders that were delivered to avatars on other grids) has a Kitely user who had made the purchase.
Here's what happens when this feature is used:
- Each selected order is duplicated, i.e. a new order is created with the same items. The new order is delivered to the avatar belonging to the Kitely user who had originally made the purchase. The sale price of the items in the new order is 0, i.e. no money is exchanged.
- The new orders are delivered to the Kitely avatars. Since these are Kitely avatars (and not avatars from other grids), we don't need to go through the complicated process of boxing up their items and sending them an IM: we simply add the items directly to their Kitely inventory.
- We send emails to the the merchant and the receiving avatars about this order.
Afterwards, both orders exist: the original order (that was sent to an avatar on another grid), and the new order (which was sent to a Kitely avatar). In the Purchase History and Sales History pages, you can recognize Transferred Orders because they'll have an extra field: a link to the Original Order.
The new order contains the latest version of the product; not whatever version had existed at the time that the original purchase was made.
Orders that had been refunded aren't redelivered.
The new (Transferred) orders are ignored for the purpose of analytics. For example, if you check the chart that shows to which grids you've delivered items, the new orders will not increase the number of sales that you've made to the Kitely grid.
Many orders contain items from several stores. However, a merchant can only redeliver their own items, not items that belong to other merchants. Therefore, the Transferred Order will only contain items from the merchant's own store.
This means that a user that wants to regain all of his items will have to contact each of the merchants from whom they bought items. It also means that a single original order (the order that was sent to an avatar on another grid) will need to be converted into multiple Transferred Orders: one per store that participated in the order.
Products that use Revenue Split are a special case. Although multiple stores received revenue from the sale, the product actually belongs to only one of these stores: that is the merchant that can choose to transfer the order. When a product that uses Revenue Split is transferred, a new Transferred Order is created in all of the participating stores.